CriSys® is the module for customer relations. Crisys handles customer complaints, praise, known problems and all aspects of issue management. Using the CriSys advance tools you can take a proactive or reactive approach to issue management. Proactive when you want to advise your customers of a known problem using a standard response and reactive for when you simply want to respond to customer raised issues.
CriSys has a wealth of functionality enabling you to fully manage customer issues and includes a legal module for when complaints turn sour. refund and recovery processing with direct cheque and voucher printing and automated recovery processing.
- document scanning
- email integration for incoming and outgoing emails
- direct integration with booking data
- email alerts for problem hotels
- refunds and recovery processing
- known problems database
- standard paragraphs to use in response letters
- full integration with Microsoft® office
- simple all encompassing interface with all customer details available from the one user interface
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