My iSys Portal

Announcing My iSys Portal - a white label customer self service and customer management web portal that provides you with the functions only found on web sites costing hundreds of thousands of pounds...
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iSys® CRM

iSys CRM is simply the most complete customer relationship management system for tour operators. A unique application suite that delivers marketing campaign management, integrated call centre, customer relationship management and web tools and interfaces. Don't just take our word for it - ask our customers!

The Isys CRM solution from Pro EQ is fast becoming a market leader as a solution for customer relationship management in Travel. Pro EQ has been delivering quality applications to the travel industry since 1998 and the Isys CRM suite was a natural progression from the CriSys customer services system developed initially for Cosmosair, Sunworld and Thomas Cook.

Pro EQ delivers a “SIngle Customer View” with applications that service all aspects of customer data management including Customer Care, Call Centre Management and Marketing data analysis.  Our specialists have a detailed knowledge of the travel and retail markets and our customer base comprises quality companies in both market sectors including: Mothercare; BHS; Thomas Cook; Mark Warner; Esprit & Total, and Cosmos.

iSys® Campaign Manager

iSys Campaign Manager is a marketing application for the travel industry.  Providing easy-to-use functions for customer segmentation and marketing campaign management. iSys Campaign Manager provides up to the minute real time campaign success results, revenue, click through's and brochure requests.  iSys Campaign Manager helps you to manage the marketing process from customer take-on, segmentation and finally html email creation and letter production.

iSys® Call centre

Isys call centre handles real time call and data recognition using telephony integration.  Data recognition and screen "popping" provide the call centre user with customer identification, customer history details, up-sell information and customer value data.

CriSys®

Pro EQ's CriSys system complements the iSys CRM suite and provides a unique interface and toolkit for customer relations users.  With CriSys you can easily manage customer complaints, identify problem resorts, hotels and health and safety issues.  Crisys manages the entire process from logging a complaint, responding to a complaint, legal process, compensation payments and recoveries.

iSys® Schedule Manager

The latest addition to the iSys® suite is iSys® Schedule Manager.  iSys schedule manager adds a diary system to manager diary dates linked to bookings (departure dates and return dates), customer interactions such as diary, telephone call backs, workflow management, Weddings and Group bookings management.